REFUND POLICY

All sales, including memberships, are non-refundable and non-transferable. Please speak with a Front Desk Associate about which option may make the most sense for you before your purchase.

DISCOUNTED RATES & VERIFICATION

Please refer to the DISCOUNT ELIGIBILITY section at the bottom of this page to view acceptable methods for proof of eligibility. Proof must be provided upon purchase or entry.

WHAT QUALIFIES AS A MEMBERSHIP?
The following offerings do not qualify as Memberships at The Stack Davis and do not include benefits:

• Day Passes

• Beginner’s Package

• 10-Day Punch Cards

• 1-month Prepaid

The following types qualify as Memberships at The Stack Davis and offer select benefits:

• Prepaid Memberships

  • Introductory Memberships

  • Summer Memberships

  • Annual Prepaid Memberships

• Recurring Monthly EFT Memberships

• Program-Associated Memberships, including but not limited to:

  • Focus on Core

  • Youth Semester Program

  • Youth Climbing Teams

WHAT BENEFITS ARE INCLUDED IN MY MEMBERSHIP?
Please note: Membership benefits are suspended if your account is frozen.

• Full access to The Stack Climbing - Davis facility, including bouldering, training equipment, showers, and our Café, featuring local beans and brews. Also includes full access to our sister facilities, The Boulder Field - Sacramento and The Stack Climbing - Chico.

• Free bouldering, as well as discounted program rates.

• 10% discount on items from our Pro Shop. Does not apply to Cafe purchases.

• Access to Member-only events.

• Unlimited Guest Passes each month. The following restrictions apply:

  • Unlimited Guest Passes apply to 1st-time Visitor Adult Participants only.

  • Guest Passes may be applied to a maximum of (3) 1st-time Visitor Youth Participants per day.

  • Groups of over 10 people must provide advance notice of 14 days.

  • If group instruction is desired, the Guest Pass rate does not apply.

WHY SELECT AN INTRODUCTORY MEMBERSHIP?
All memberships are non-refundable and non-transferable.

• After your Prepaid Membership expires, you have a 14-day grace period, during which you can roll over into a Monthly EFT Membership without paying the initiation fee.

WHY SELECT A RECURRING MONTHLY EFT MEMBERSHIP?
All memberships are non-refundable and non-transferable.

• Monthly EFT Memberships offer you the flexibility to freeze your account, as long as you submit a request through your Online Profile before the 1st of the effective month. You can unfreeze your account in person after your account has been Frozen for at least 30 days.

MEMBERSHIP BILLING FAQs

• What form of payment is accepted?

  • We accept credit/debit cards and ACH payment.

• What will my first payment look like?

  • Prepaid Memberships are paid upfront in full and expire the stated duration from the date of sign up.

  • Recurring Monthly EFT Members pay a prorated amount immediately to cover the rest of the current month, then are billed on the 1st of each calendar month thereafter.

• When will I be charged?

  • Recurring Monthly EFT Membership dues are automatically charged to your credit card on the 1st of each calendar month and are non-refundable. These continue on a recurring monthly basis until the Customer requests a Termination through their Online Profile. Cancellations go into effect at the close of business at the end of the calendar month and cannot be prorated.

  • Invoiced items will be processed on the 1st and 15th of each month.

• What happens if my payment method is declined during monthly billing?

  • You will be prompted to update your preferred payment method through your Online Profile.

  • Please note, declined payments or unused memberships do not change the status of your account, which will remain Active until you choose to Freeze or Terminate. Outstanding balances can continue to accrue during this time and will remain until paid in full.

• How does billing work if there is more than one person in a membership?

  • In a Couple/Family membership, only (1) member acts as the Responsible Billing Member for the group.

• What can I do if I know I won't be using my membership for a while?

  • We know stuff comes up, so all Recurring Monthly EFT and Annual Prepaid Members can freeze their memberships at a cost of $10/mo per person. Refer to the following sections for additional pertinent details.

  • Freezes cannot be placed on Limited or Promotional Memberships, such as 10-Day Punch Cards, 1-Month Prepaid, Introductory, or Summer Memberships.

• FREEZING A Monthly Recurring EFT Membership

  • Recurring Monthly EFT Memberships must remain ACTIVE for a minimum of 30 days before a Freeze or Termination Membership Change Request can be applied.

  • Before the 1st of the effective month, Members can submit a request to freeze their membership(s) through your Online Profile. Please note, we are unable to make adjustments to accounts in person or via phone call, voicemail, or email.

  • For ALL Monthly Recurring EFT Memberships: Members can freeze their membership at a cost of $10/mo per person. Couples/Families with Recurring Monthly EFT Memberships can be frozen or unfrozen independently.

  • For Family Recurring Monthly EFT Memberships: If the first member freezes their account, they will pay a freeze fee of $10/mo, while the second member assumes the primary dues and the third member retains their typical dues. If the first and second member freezes their accounts, they will each pay a freeze fee of $10/mo respectively, while the third member assumes the Youth rate.

  • Freezes are effective on the first of the following or requested month. A member who freezes mid-month will still have access to the facility until the end of that month.

• THAWING A Monthly Recurring EFT Membership

  • Accounts can be thawed in person or through your Online Profile. When unfreezing your account, the prorated amount for the rest of the month will be due immediately.

  • After THAWING, Monthly Recurring EFT Memberships must remain ACTIVE for a minimum of 30 days before another Freeze Request can be applied (on the 1st of the following month).

• TERMINATING a Recurring EFT Membership

  • Before the 1st of the effective month, Members can request to terminate their membership(s) through their Online Profile. Please note, we are unable to make adjustments to accounts in person or via phone call, voicemail, email.

  • Terminations go into effect on the first of the following or requested month, a member who terminates their membership mid-month will still have access to the facility until the end of that month.

• FREEZING an Annual Prepaid Membership

  • Annual Prepaid Memberships must remain ACTIVE for a minimum of 30 days before a Freeze or Termination Membership Change Request can be applied.

  • Members can submit a request to freeze their membership(s) through their Online Profile by clicking “CONTACT US” and specifying their future Freeze Date. Please note, we are unable to make adjustments to accounts in person or via phone call, voicemail, or email.

  • Freezes must last for a minimum of 30 calendar days. The expiration date will be extended by the total number of days frozen once freeze dues are paid.

  • Annual Prepaid Members can freeze their membership at a cost of $10/mo per person. Couples/Families with Annual Prepaid Memberships may only be frozen as a collective unit (all members freeze/unfreeze at the same time).

• THAWING an Annual Prepaid Membership

  • Freezes must last for a minimum of 30 calendar days.

  • Accounts can be unfrozen in person only. When unfreezing your account, the expiration date will be extended by the total number of days frozen and Freeze Dues will be due immediately.

  • After THAWING, Annual Prepaid Memberships must remain ACTIVE for a minimum of 30 days before another Freeze Request can be applied.

DISCOUNT ELIGIBILITY

How do I qualify for a discounted Youth rate?

For the purposes of this discounted rate, Youth status is defined as a person who is under 18 years. Youth Waivers may be signed only by a Legal Parent or Court-Appointed Guardian. Youth under 13 years of age must be directly supervised (within 20 feet and engaged) by an Adult at all times in all areas of the gym. Youth under 16 years of age will not be permitted to use the cardio/weights equipment without direct and continuous guidance by an Adult.

How do I qualify for a discounted Student rate?

For the purposes of this discounted rate, Students (18 and older) must provide proof of full-time student status. High School students can submit a dated copy of their student ID. We do NOT accept Student IDs for collegiate students. Undergraduate students must be enrolled in a minimum of 12 units and Graduate students must be enrolled in a minimum of 9 units. Recurring Monthly EFT Members must re-submit proof each February and October in order to continue enjoying the monthly discounted rate. Annual Prepaid Members must re-submit proof in order to renew their yearly discounted rate.

How do I qualify for a discounted Senior rate?

For the purposes of this discounted rate, Senior status is defined as a person who is 60 years or older. Please provide ID verification.

How do I qualify for a discounted Couple Membership?

For the purposes of this discounted rate, Couple status is defined as 2 Adults married to each other or 2 Adults in a Domestic Partnership under the State of California. Proof of Couple status for Married Adults requires a marriage license. Proof of Couple status for those in a Domestic Partnership requires a California Certificate of Domestic Partnership.

Couple status may also be separately defined as 1 Adult Parent and his or her immediate Youth Child. The Adult signing the Youth Waiver must be the Legal Parent or Court-Appointed Guardian of the Youth Child. This person should be prepared to provide a copy of their driver’s license and answer a few standard questions for Youth Waiver verification. Please note that eligibility for this discounted Membership expires once the Youth Child reaches 18 years of age, at which time we can reassess which Membership may make the most sense for you.

How do I qualify for a discounted Family Membership?

For the purposes of this discounted rate, Family status is defined as 2 Adults who are confirmed eligible for the Couple Membership (see above for requirements) with 1 or more of their immediate Youth Children, or 1 Adult with 2 or more of his or her immediate Youth Children. The Adult signing all Youth Waivers must be the Legal Parent or Court-Appointed Guardian of the Youth Child(ren). This person should be prepared to provide a copy of their driver’s license and answer a few standard questions for Youth Waiver verification. Please note that eligibility for this discounted Membership will need to be reviewed once each Youth Child reaches 18 years of age, at which time we can reassess which Membership may make the most sense for you.

Family status may also be separately defined as 4 or more Youth Children who are immediate siblings. Please note that eligibility for this discounted Membership will need to be reviewed once each Youth Child reaches 18 years of age, at which time we can reassess which Membership may make the most sense for you.

How do I qualify for a discounted Corporate rate?

With respect to organizations, we offer employees of certain Sacramento-area companies, discounts on day passes and memberships. These companies have generally committed to marketing The Stack Davis to their employees and ensuring a minimum number of employees join The Stack Davis. Corporate employees must provide annual verification of employment. Proof may include employer-issued photo identification, pay stub with redacted financial information, employee bio on the employer website, among other options.

How do I qualify for a discounted Government rate?

With respect to organizations, we offer government employees discounts on day passes and memberships. Government employees must provide annual verification of employment, and must be employed directly by city, county, state, or federal governments. This inherently includes individuals employed by the State Education Systems (Public Schools). Proof may include dated employer-issued photo identification, pay stub with redacted financial information, employee bio on the employer website, among other options.